Jellycat Otto the Loyal Long Dog Book Jellycat Inc

Fast Shipping and Professional Packaging

Through our long-term relationship with UPS, FedEx, DHL and many other leading global carriers, we can offer various shipping options. Our warehouse staff are highly skilled and will pack your products according to our precise and precise specifications. Your items will undergo an exhaustive inspection and properly secured before they are shipped. Every day, we send hundreds of packages to our customers across many countries. This shows our commitment to become the biggest online retailer on the planet. Both Europe and the USA have distribution and warehouse centers.

It is important to note that orders with more than one item are processed according to the particular item.

Before shipment, all ordered items will be thoroughly inspected. Today, the majority orders will be sent within 48 hours. The delivery time will be between 3 and 7 working days.

Returns

The stock is constantly changing and not fully managed by us due to the involvement of many parties including the factory and our warehouse. The stock can change at any moment. You may not receive your purchase after the order has been made.

Our policy is valid for 30 days. We are unable to return or exchange your purchase when it's been 30 days since you purchased it.

The item must not be in use and must be in its original condition. The item must be in the original packaging.